Chelsea Florist is dedicated to making our website accessible for all customers in Chelsea and beyond. We believe every individual should have the opportunity to experience the joy and convenience of ordering beautiful floral arrangements online, regardless of ability or technology access. This accessibility statement explains the measures we take to provide a welcoming, barrier-free online experience.
We strive to ensure the Chelsea Florist website meets or exceeds the internationally recognised Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These standards help ensure our website content is perceivable, operable, understandable, and robust for all users, including individuals with disabilities. Our site is regularly reviewed and updated to maintain this commitment as digital accessibility standards evolve.
To support customers who use assistive technologies, the Chelsea Florist website is built with screen reader compatibility in mind. We use semantic HTML, meaningful alt text on all floral images, and clear navigation cues so users relying on the latest versions of popular screen readers can easily browse, select, and order flowers online. Our ongoing improvements include testing with multiple screen reader technologies to enhance the experience for everyone.
Recognising the diverse needs of our customers, we have prioritised a high contrast website design. Text is displayed with sufficient contrast against background colours, promoting readability for people with low vision or colour vision deficiencies. We avoid small font sizes and ensure all clickable items are easily distinguishable and accessible via keyboard navigation.
Web accessibility is an ongoing process at Chelsea Florist. Our team welcomes feedback from our Chelsea community to identify and fix any barriers customers may encounter when ordering flowers. If you experience difficulty using any part of our website, particularly when submitting orders, viewing product details, or accessing information, we are committed to addressing your concerns promptly.
We want every Chelsea Florist customer to order from us online with ease. If you encounter any accessibility issues or have suggestions for improvement, please reach out via our online contact form, visit us in person, or use any of our published communication channels. Our team is ready to assist you and ensure you have equal access to all of our floral products and services. Your input helps us continue to enhance accessibility for everyone.
Accessibility is at the heart of our commitment to customer service. Whether you are browsing from Chelsea or ordering for delivery across London, we believe that everyone should have a seamless, inclusive online experience at Chelsea Florist. We appreciate your support and feedback as we work to provide the most accessible Chelsea Florist service possible for all customers.
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