Chelsea Florist proudly serves our local Chelsea community, delivering beautiful, fresh flowers to homes and businesses throughout the area. As a trusted local florist, we are committed to ensuring every floral arrangement meets our exacting standards for quality and freshness—guaranteed.
We promise that all our flowers are sourced directly from reputable growers and carefully handled to maintain peak freshness. Your bouquet or arrangement from Chelsea Florist is guaranteed to be fresh for a minimum of 5 days from delivery, provided care instructions are followed. If your flowers fail to meet this standard, we are here to assist you promptly.
In the unlikely event that your flowers arrive damaged or not in the expected condition, please inspect your order as soon as it is received. To help us resolve the issue quickly, we kindly ask that you contact us within 24 hours of receipt. If possible, provide photographic evidence of the damage, along with your order details, so we can thoroughly assess your claim and take swift action.
If your flowers are delivered in unsatisfactory condition or do not maintain their freshness for 5 days, you are eligible for a replacement bouquet or a refund, according to your preference. Once your claim is verified by our team, we will arrange a prompt replacement of your flowers at no extra cost, or process a full or partial refund as appropriate. Our goal is always to ensure you enjoy beautiful, fresh flowers from Chelsea Florist, every time.
We sincerely value every customer and take all feedback seriously. If for any reason you are not completely satisfied with your order or with the service you have received, please reach out to us as soon as possible. Our customer care team will acknowledge your complaint within one working day and aim to resolve it within three working days.
To help us investigate and resolve your complaint quickly, please provide your order number, delivery address, and details regarding your concern. We may also request photographs to clarify the issue. Your satisfaction is our priority, and we will work with you to find a fair and timely solution.
As a reputable Chelsea florist, we have built our reputation by providing outstanding flowers and customer care to neighbourhood households and businesses. We are always here to help with any questions or concerns you might have about your order. Thank you for trusting Chelsea Florist for your flower delivery needs—we look forward to continuing to brighten your special occasions and everyday moments.
Please use our website contact form or visit our local Chelsea shop to initiate a return, refund request, or discuss a complaint. Our team is ready to assist you with any concerns and ensure your complete satisfaction with every delivery from Chelsea Florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
