Terms & Conditions for Online Flower Delivery in Chelsea

Introduction

Welcome to Chelsea Florist, your trusted online provider of flower delivery Chelsea and the surrounding areas. These Terms & Conditions govern your use of our website and our online flower delivery services. By placing an order with Chelsea Florist, you agree to be bound by these terms, guaranteeing a transparent and secure experience. These terms apply to all customers ordering from or for delivery to Chelsea and neighbouring districts.

Definitions

For the purposes of these Terms & Conditions:

• "We," "Us," "Our" refers to Chelsea Florist.
• "You," "Your," "Customer" refers to the person or entity placing an order.
• "Product" means any floral arrangements, bouquets, or related items ordered from Chelsea Florist.
• "Website" refers to our online platform through which orders are placed and payments are processed.

Order Process

All orders for flower delivery in Chelsea are placed via our website. You may browse our selection, add products to your cart, and proceed to checkout. To successfully place an order, you must:

• Provide accurate and complete recipient information, including full name, delivery address, and contact details.
• Select your preferred delivery date and, where available, a delivery time slot.
• Review your order prior to proceeding with payment.
• Agree to these Terms & Conditions by affirming acceptance at checkout.

After you place an order, you will receive an email confirmation summarising your order details. This email represents our acknowledgement of your order but does not constitute formal acceptance. Formal acceptance takes place when we confirm dispatch of your order.

If we are unable to fulfil your order – for example, due to unavailability of particular flowers or incorrect delivery information – we will attempt to contact you to propose alternatives or process a refund.

Product Availability & Substitution

We strive to ensure all products displayed on our website are available for delivery in Chelsea and the surrounding areas. However, due to the nature of fresh flowers and supply variations, substitutions may occasionally be necessary.

• If a specific flower variety or colour is unavailable, we reserve the right to substitute with a similar product of equal or greater value, maintaining the style and appearance of the original bouquet as closely as possible.
• If a significant substitution is required, we will endeavour to contact you for approval before dispatch.

Delivery Policy

Our online flower delivery Chelsea is available across the area and in adjacent postcodes, subject to confirmation at checkout. All delivery dates and times are subject to availability and may be affected by factors outside our control, such as adverse weather or significant events.

• We cannot guarantee exact delivery times unless a timed delivery is specifically offered and selected.
• Where no one is available to receive the delivery at the address provided, we will follow the delivery instructions entered at checkout, such as leaving with a neighbour or in a safe place, where feasible.
• We accept no liability if delivery is not completed due to incorrect or incomplete address details supplied by you.
• We reserve the right to charge for re-delivery in the event the original delivery is unsuccessful due to customer error.

Payment Terms

All payments for products and delivery services must be made in full at the time of ordering through our website. Payment methods accepted include major credit and debit cards, as well as any other options presented at checkout.

• All prices displayed are in Pounds Sterling (GBP) and inclusive of VAT where applicable.
• By submitting a payment, you represent that you are authorised to use the payment method selected.
• If your payment is declined or not authorised, your order will not be processed or delivered.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please notify us as soon as possible after placing the order. We will make every effort to accommodate your request, subject to the following cancellation policy:

• Orders for next-day or same-day delivery in Chelsea may only be cancelled up to 1 hour after placing the order.
• Orders for delivery on future dates can typically be amended or cancelled up to 24 hours before the scheduled delivery date.
• Once your flowers have been prepared or dispatched, amendments and cancellations may not be possible.
• If you are entitled to a refund following a cancellation, it will be processed within 5 working days via your original payment method.

Returns and Non-Delivery

Due to the perishable nature of fresh flowers, returns are generally not accepted once an order has been delivered and received. However, if your flowers are unsatisfactory on arrival, or do not closely match your order, you should contact us within 24 hours of delivery. We may request photographic evidence before offering a replacement or refund at our discretion.

• If an order is not delivered due to our error, we will either attempt a redelivery or issue a full refund and/or replacement where appropriate.
• Failure to notify us of issues within 24 hours of delivery may affect your eligibility for a replacement or refund.

Quality and Care

We are committed to delivering the highest-quality bouquets and floral arrangements for our customers in Chelsea. To maximise the lifespan of your flowers, follow the care instructions provided with each delivery. As flowers are a natural product, some variation in appearance and vase life is to be expected and does not constitute grounds for a refund.

Customer Obligations

• You are responsible for ensuring the accuracy of all information supplied during the order process, including personal details, recipient information, and delivery instructions.
• If your order contains a message, ensure that its content is appropriate. We reserve the right to refuse any message that may be considered offensive or inappropriate.

Liability

Chelsea Florist's liability regarding any purchase is strictly limited to the purchase price you paid for the product. Except as otherwise provided by law:

• We are not liable for indirect losses, including but not limited to loss of profits, loss of business, or loss of goodwill.
• We are not responsible for delays or failures to deliver due to circumstances beyond our reasonable control, including but not limited to: adverse weather, natural disasters, strikes, lockouts, or acts of war.
• Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Intellectual Property

All content, images, graphics, and text used on our website are the property of Chelsea Florist or our licensors. Unauthorised use, copying, or reproduction of any material is strictly prohibited.

Personal Data & Privacy

We treat your personal information with respect and in accordance with current data protection laws. We use your data solely for the purposes of processing your order, delivery, and where you have consented, for marketing communications. For further information, please refer to our Privacy Policy.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will take effect immediately upon posting on our website, and it is your responsibility to review them prior to placing an order.

Governing Law & Dispute Resolution

These Terms & Conditions, and any contract formed under them, shall be governed by and construed exclusively in accordance with the laws of England and Wales. In the event of a dispute, both parties agree to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms & Conditions is found by a court to be invalid or unenforceable, such provision shall be interpreted to reflect the parties' original intent as closely as possible, and all other provisions will remain in full force and effect.

Entire Agreement

These Terms & Conditions set out the entire agreement between you and Chelsea Florist concerning online flower delivery Chelsea, and supersede any prior agreements, whether written or oral, relating to the same subject matter.

Contact and Customer Support

If you have questions regarding your order, delivery, or these Terms & Conditions, please refer to the Contact section of our website for the most up-to-date information on how to reach our customer services team.

Note: These Terms & Conditions apply to all customers purchasing or receiving flowers for delivery in Chelsea and its surrounding areas.